Shipping & Return
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting dealtings Customer Service through any of the methods provided at dealtings.com/HelpInfo/CustomerService.aspx.
Any return for a refund may be subject to a 15% restocking fee.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from dealtings
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage
Any product for which you have submitted a mail-in rebate
Tv Parts Return Policy
If you need to return a TV Repair Kit (our complete sets of TV parts for certain TV models), you must return all of the parts included in the repair kit. We will not accept partial returns (for example, 2 out of the 3 boards in a repair kit).
If you are a certified technician and your Warranty Claim is denied, you will be charged the return shipping cost (the cost of the return shipping label). Our Restocking Fee (40% for non-registered technicians) may also apply to denied Warranty Claims.
Mail-In Rebate Policy
Any product offering a mail-in rebate is not returnable to dealtings once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.
Combo, Bundle and Kit Specials
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.
Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable dealtings.com Return Policy Period for that individual item.
If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
- For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.
Manufacturer Promotional Items and dealtings Gifts
Manufacturers may offer free promotional items with their products. For example, a video card may come with a free game or a Blu-ray player may come with a free Blu-ray disc. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.
dealtings may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.
Out-of-Stock (Back-Order) Items
If dealtings no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) dealtings can send you a comparable replacement item, or 2) dealtings can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
While dealtings is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.
Table Of Contents
dealtings Return Policies
Standard Return Policy
Limited Replacement Only Return Policy
Final Sales Return Policy
CPU Replacement Only Return Policy
Memory Standard Return Policy
Memory Replacement Only Return Policy
Computer Replacement Return Policy
VGA Standard 30-Day Return Policy
VGA Replacement Only 30-Day Return Policy
Monitors Standard Return Policy
Monitor Replacement Only Return Policy
Television Standard Return Policy
Unlocked Mobile Phones Standard Return Policy
Unlocked Mobile Phones Limited Replacement Only 30-Day Return Policy
Consumable Item Standard Return Policy
Software Return Policy
Downloadable Software Return Policy
Open Box Refund Only Return Policy
Bulk Item Return Policy